Refund Policy
Beach Gear 2U Cancellation & Return/Exchange Policy
At Beach Gear 2U we strive to provide high-quality beach equipment, accessories, and products to provide you with the best possible beach experience. We understand that situations may arise where you need to return or exchange an item, or cancel an order altogether. Please review our return policy below to ensure a smooth process:
Cancellation
For cancellations made at least 48 hours prior to delivery date/time, a customer may reschedule their order for another date, otherwise, request a full refund of their order.
Any cancellations made after 48 hours, and before 24 hours, may only reschedule their order for another date within the next 12 months.
The following cancellations are not eligible for refund:
Any 24-48 cancellations that have not been rescheduled.
Any order that has not been picked up during the scheduled window.
Any order that is canceled within less than 24 hours.
Damaged or Defective Items:
If you receive an item that is damaged or defective upon delivery, please contact us immediately at 808-446-8222, or click on the link sent to you via SMS text* to message a member of our team.
We will deliver to you a replacement for the damaged or defective item.
If a like item is unavailable, we will refund the rental value of the product to you.
Return/Exchange Procedure:
To initiate a return, please contact our customer service team within 2 hours of receiving your items, at 808-446-8222, or by clicking on the link sent to you via SMS text*.
Provide your order number, a description of the issue, and any relevant photos.
Our customer service team will guide you through the exchange process and provide instructions for replacing the item.
Return/Exchange Eligibility:
Returns/Exchanges are accepted for damaged or defective items only.
Items must be the original items delivered to the customer by Beach Gear 2U.
Items damaged while in possession of the customer may not be accepted, and may be subject to Beach Gear 2U’s chargeback policy.
Returns/Exchanges requested after 2 hours of receiving the item(s) may not be accepted.
Essential items ordered in error by the customer, but not consumed/used by the customer may be eligible for return/refund.
Refund Process:
In the event, Beach Gear 2U is unable to exchange the damaged or defective item(s), you may be entitled to a refund.
Once your item(s) is received, inspected, and processed, we will send you an email to notify you of the status of your refund.
Following notification, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, depending on your financial institution.
Non-Returnable Items:
Certain items are non-returnable, including:
Consumable items that have 10% or more of its consumption capacity used up, including, but not limited to, snacks, food, beverages, sun care products, skin care products, and baby products.
Items ordered by the customer in error, but still used/consumed.
Contact Information:
For any questions or concerns regarding Returns/Exchanges, please contact us at aloha@beach2u.com, or 808-446-8222.
*You must be opted into notifications from Beach Gear 2U in order to receive the link that allows you to communicate with our team via SMS text. Message and data rates may apply.
Please note that this return policy is subject to change, and any updates will be communicated on our website. We appreciate your understanding and cooperation.
Thank you for choosing Beach Gear 2U to have your Best Beach Day Ever!!
©Beach Gear 2U, 2025