Frequently Asked Questions

FAQs

Most Common Questions

Great question! It is as simple as 1, 2, 3. Click on any button that says, "Start Booking Now", to be taken to choose the day(s) you want your rentals to be delivered and picked up. Then you'll select any beach gear rentals you want. And after your order is submitted, a Beach 2U Rentals crew member will call at the number you've provided to coordinate your preferred delivery time, location, and pick up time.

Beach 2U Rental's delivery service is designed to maximize your day at the beach at the click of a button! During your delivery details call with our team, you will have the option to purchase delicious Hawaiian-style lunches for both adults and children, or any forgotten essentials, such as beach snacks, sun care items, baby care items, toys and more.* The BEST part is all of this will be delivered directly, FREE 2U!

*Lunches and Essentials must be purchased by 6pm HST the business day before, due to required  preparation time.

We'll meet you almost anywhere in West, South or Central Maui! Beach 2U Rentals has 6 delivery / pick-up beaches throughout West and South Maui, which you can view on our Delivery Beaches page. Otherwise, we can deliver to your condo, hotel, or vacation rental. When your delivery driver is en route you'll be alerted via text - as long as you've opted into SMS notifications. When our delivery driver arrives, just look for our bright, colorful van, ready with all of your beach gear rentals.

Our Beach 2U Rentals crew member will confirm a pick-up time, to retrieve your rentals from you. 

Yes, to maximize your convenience, Beach 2U Rentals offers both Single-day and Multi-day rentals, so whether you want free daily delivery of beach gear, or want to keep the gear throughout your entire stay here in Maui, you're in control of your vacation. Enjoy 50% off of your items on rentals of 5 days or more. 

*Beach 2U Rentals is closed Thanksgiving and Christmas.  

Yes. There is a $50 refundable deposit due by the time you pick up your rentals.

You will be sent via text a secure payment link, otherwise your delivery driver will be ready to process your deposit when you pick up your gear. Deposits will be refunded, in-full, within 24 hours of your rental return, as long as all your rentals are returned in the same condition as when it was delivered, and complete with all parts and pieces.

A fair replacement cost for any missing or damaged items will be deducted from the deposit, and any balance left over, if applicable,  will be refunded to the payment method provided.

No way! Beach 2U Rentals' Delivery and Pick-up is always FREE 2U.

FAQ dude

Additional Questions

Mrs.Snorkel

Great Question! Choose from a simple menu for adults and children, both of which include Hawaiian-roll slider sandwiches, chips, and a drink. For example, you can get a roast beef slider, Hawaiian kettle chips, and an Aloha Maid Pineapple Orange drink, and junior can get PB & J sliders, Pringles, and an Hawaiian Punch juice. All lunches are delivered in an iced cooler pack to keep it fresh until you're ready to eat. Whatever you choose to eat, you don't have to pack it, nor leave the beach to get it!

No worries! If the selection of items do not meet your dietary requirements, you can simply pass on beach lunch and not add it. And if you just don't like one of the ingredients on the slider, like lettuce, tomatoes, or cheese, feel free to toss any portion you don't like - it won't hurt our feelings. No slider customizations are available at this time.

Deliveries and pick-ups occur between 10 am - 5 pm daily. A minimum of 1 hour delivery time is required for same-day deliveries.

If you want lunches or essential products, to ensure adequate processing and delivery time, all orders with lunch or essentials must be submitted by at least 6:00pm (Hawaiian Standard Time) the day before you want your Beach 2U Rentals order delivered. If you miss the deadline, you can either opt for just rental equipment, or choose the next following business day.*

*subject to availability

Excellent question! As long as your order is not already out for delivery, you can make changes to your order by contacting us through web chat, email, or phone. Note: lunches and essentials may not be added or changed if after 6:00 pm the day prior to delivery nor if the order is already out for delivery. Either click on the yellow chat icon in the bottom of the screen to text or call us, otherwise, if not urgent, go to our Contact page to send us a message.

Stuff happens! We get it. For cancellations made at least 48 hours prior to delivery date/time, a customer may reschedule their order for another date, otherwise, request a full refund of their order. If it is between 24-48 hours it is only available to reschedule for another date. If it is less than 24 hours, we unfortunately will not be able to cancel the order.

No worries,  just contact us between the hours of 9am - 5pm, and we will coordinate an early pickup. 
Note. Allow a minimum of 1 hour for our driver to arrive, due to island traffic and proximity.

Time flies when you're having fun! If you miss your scheduled pick-up time, simply call us at 808-446-8222 to add an additional rental day or make other return arrangements.

Yikes! Your Boogie Board snapped, you cranked your umbrella too far and it snapped, or you power-spiked a volley ball all the way to Moloka'i. We understand accidents happen, but we'll need to replace that item for the next Beach 2U Rentals customer. Therefore, a fair replacement cost of the item(s) that were lost or damaged will be deducted from your deposit. 

Don't worry! You can reach out to us through web chat, email, phone, or by going over to our Contact page. We're here for you and want you to feel confident reserving gear for your Best Beach Day Ever in Maui!

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Office Hours:
Monday - Saturday
9:00 am - 5:00 pm

Delivery Hours:
Monday - Saturday
10:00 am - 5:00 pm

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Liability Acknowledgment and Waiver of Claims

NOTICE, LIABILITY RELEASE, WAIVER OF CLAIMS AND ASSUMPTION OF RISK AGREEMENT

Last updated: May 25 2025

The following is a legally binding agreement between me, and Beach 2U LLC dba Beach Gear 2U. By using any service, or purchasing any goods, from Beach Gear 2U, I acknowledge that I am entering into an agreement on behalf of myself and any participant in my party (collectively referred to herein as “I”), including minors that I hold permanent or temporary responsibility/custody/guardianship, that may use any or all elements of my Beach Gear 2U rental package, food, or retail products.

I hereby state that I have read, understood and agree to each of the following terms, conditions, notices and waivers:

I accept:

(a) for use “as is” any, snorkeling equipment, boogie boards, skimboards, sports equipment, beach toys and/or beach equipment, such as chairs, umbrellas, towels, and ice chests or coolers (collectively herein referred to as “Beach Gear”) rented or purchased from Beach Gear 2U, a Hawaii Limited Liability Company;

(b) full and sole responsibility for the care of the Beach Gear while in my possession; and

(c) full and sole responsibility for the replacement at full retail value of any Beach Gear not returned or that is damaged beyond ordinary wear and tear.

I understand, I am informed, and I am warned that

(a) participation in any activities and/or use of Beach Gear in or near the ocean, shores, bike paths or bike areas, paths, sidewalks, trails, public roads, beaches, bays, shorelines, roadways, and/ or the use of masks, snorkels, fins, bodyboards (a.k.a. boogie boards), skim boards, flotation devices, beach chairs, umbrellas and other Beach Gear pose inherent and other risks that could cause injury, paralysis, dismemberment, death, or property damage, including, but not limited to, death or injury from marine life, for example: sharks, jellyfish, monk seals, or other marine life and/or marine conditions, drowning, suffocation, or falling;

(b) dangerous conditions may exist or arise at any time without warning, including, but not limited to, loose, wet, uneven, and unsafe beach terrain, vehicular traffic and pedestrians, high surf, strong waves, large isolated or rogue waves, surging water, coral reef, shore break, waves breaking in shallow water, changing tides, strong currents and/or rip currents, undertows, rain, strong winds, and/or offshore winds and adverse weather conditions;

(c) I may suffer heatstroke and weather exposure, dehydration, extreme exertion, motion sickness, sunburn, loss of consciousness, heart attack, panic, hyperventilation, difficulty breathing, water inhalation, physical and psychological stress, migraines, seizures, pulmonary edema, eye, ear and sinus injury, head trauma, harmful or deadly contact with marine life, vehicular traffic, collisions with buoys, propellers, sharp rocks, debris, reefs, shores, boats, Beach Gear, other people or their beach gear, objects causing bruises, bites, cuts, contusions, burns, strains, sprains, fractures, permanent scars, disfigurement, concussions, paralysis, surfer’s myelopathy, staph infection, anaphylactic shock and/or death;

(d) if I am a person with a pre-existing medical condition, such as heart problems, obesity, diabetes, severe allergies, food allergies, ear problems, back/knee problems, recent surgery, pregnancy, or sinus issues, I take full responsibility to consult my physician before using any Beach Gear 2U Beach Gear, consume any food delivered by Beach Gear 2U, use any of the retail products, or participate in any Beach Gear 2U activities;

(e) the United States Food and Drug Administration (FDA) recommends that refrigerated foods be safely stored in temperatures below 40℉ (approx. 4℃), and if the internal temperature of the cold food exceeds 45℉ (approx. 7℃) it should be consumed as soon as possible, to reduce the risk of exposure to e. coli, botulism, or salmonella;

(f) Beach Gear 2U will deliver all food at safe storage temperatures, therefore, I will take responsibility to keep my provided freezable bag or tote closed as much as possible to maintain safe storage temperatures; and

(g) if my food reaches an unsafe temperature, or has the appearance/smell of any spoilage, I take responsibility to immediately discard the food in question;

(h) dangerous animals are located in Hawaiian waters and there have been turtle, monk seal, moray eel, shark, and other animal bites resulting in serious injury, dismemberment and death;

(i) being bitten by a dangerous animal is a risk of using this Beach Gear anywhere in or near the ocean;

(j) I will take responsibility to always swim or board accompanied by an individual or within proximity to an area overseen by a lifeguard;

(k) I take responsibility avoid swimming in murky, unclear water;

(l) I take responsibility to always swim or board close to shore;

(m) I take responsibility to never paddle out further than I am capable of swimming back to shore; and

(n) the above described risks are not exhaustive nor complete, and other risks or events that are inherent, known or unknown, anticipated or unanticipated, may result in injury, paralysis, dismemberment, death, or property damage.

I agree

(a) that the Beach Gear is solely for recreational use and is not intended or guaranteed to ensure my personal safety in or near the ocean or shore, on or near bike paths or bike areas, pathways, sidewalks, trails, public roads, beaches, bays, shorelines, and roadways, and is not a substitute for being a strong swimmer in good physical condition;

(b) that I understand the proper use and function of the Beach Gear;

(c) that I will use the Beach Gear in a reasonable and safe manner and only for its intended use;

(d) that I will personally examine the Beach Gear prior to each use;

(e) that if at any time I feel the Beach Gear is damaged or not functioning properly, I will stop using it immediately, notify Beach Gear 2U and return it to my delivery driver;

(f) that I will not turn my back on the ocean when I am near a shoreline;

(g) that offshore winds can blow me offshore while bodyboarding;

(h) that I will abide by all traffic laws when picking up and dropping of my rented Beach Gear;

(i) that I will be vigilant and use common sense and good judgment at all times; and

(j) that I am responsible for learning, researching and understanding the skills and conditions that are inherent in the environment in which I will be using the Beach Gear, including, but not limited to, the natural conditions of the ocean, shores, roads, off roads, paths, trails, hills or mountains.

I certify that

(a) my use of the Beach Gear and/or participation in any activities is purely voluntary;

(b) I am in relatively good physical health;

(c) I am physically able to use the Beach Gear and/or participate in any activities safely;

(d) I have experience using the Beach Gear or will be safely accompanied by someone who has;

(e) I have chosen to use the Beach Gear and/or participate in activities having full knowledge of the risks, dangers and hazards; and

(f) if I am picking up or dropping off Beach Gear on or near public roadways, I acknowledge the risks, dangers and hazards, and

(g) I take responsibility to obey all laws, including, but not limited to, pedestrian and traffic laws; and

(h) I voluntarily and expressly assume all risks of injury, paralysis, dismemberment, death, or property damage that may result from use of the Beach Gear or participation in any activities.

I hereby agree to

(a) HOLD HARMLESS, DEFEND, AND INDEMNIFY Beach Gear 2U, and their affiliates and subsidiaries, and each of their respective employees, officers, directors, owners, agents, contractors or assigns, and the Beach Gear manufacturers and distributors (collectively, the “Released Parties”), for any and all claims for injury, paralysis, dismemberment, death, or property damage related to use of the Beach Gear and/or participation in activities; and

(b) FULLY RELEASE AND DISCHARGE the Released Parties from any and all claims based on negligence, breach of warranty, failure to warn, gross negligence, contract or other legal theory, and for damages for injuries related in any way to the selection, maintenance, adjustment, or use of the Beach Gear and/or participation in any activities.
I agree that ONLY the person signing and/or any participant in my party, including minors that I hold permanent or temporary responsibility/custody/guardianship, will use the Beach Gear and/or participate in any activities. Should any other person with permission of any undersigned use the Beach Gear and/or participate in any activities, I agree to be personally liable and financially responsible for all loss or damage to persons or property related to the unauthorized use of the Beach Gear and/or participation in the activities, and I agree to hold harmless, defend and indemnify the Released Parties for any such loss or damage to persons or property related to the unauthorized use of the Beach Gear and/or participation in the activities.

If any provision of this agreement is subsequently determined to be illegal, invalid or unenforceable under the law, I understand and acknowledge that said provision(s) shall be severed from this agreement and the remaining portions hereof shall survive intact and remain in full force and effect.

I hereby agree that this agreement is governed by Hawaii law, without regard to conflict of laws, provisions, and venue of any dispute that relates to or arises out of this agreement or otherwise between the parties shall be the Second Circuit Court, State of Hawaii.

I FURTHER UNDERSTAND AND ACKNOWLEDGE THAT ANY SUIT OR LEGAL PROCEEDING FOR PERSONAL INJURY, PARALYSIS, DISMEMBERMENT, DEATH, OR PROPERTY DAMAGE AGAINST THE RELEASED PARTIES SHALL BE COMMENCED WITHIN NO SOONER THAN ONE (1) YEAR FROM THE DAY ON WHICH THE INJURY, LOSS, OR DEATH OCCURRED.
I AFFIRM THAT I AM AT LEAST 18 YEARS OF AGE AND OF CLEAR MIND; THAT I HAVE READ, UNDERSTOOD AND AGREED TO EACH OF THE ABOVE TERMS, CONDITIONS AND NOTICES; THAT THIS IS A BINDING AGREEMENT, WHICH IS ENFORCEABLE UPON PURCHASE OF GOODS OR SERVICES FROM Beach Gear 2U, AGAINST ME AND ANY OTHER MEMBER OF MY PARTY, AND AGAINST MY AND THEIR FAMILY, CHILDREN, HEIRS, ASSIGNS, PERSONAL REPRESENTATIVES, TRUSTEES, BENEFICIARIES, AND ESTATE; AND THAT I UNDERSTAND THE SIGNIFICANCE AND EFFECT OF THIS AGREEMENT AND EXECUTE IT BY MY OWN FREE ACT.

©Beach Gear 2U, 2025

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