Frequently Asked Questions
FAQs
Most Common Questions
Great question! It is as simple as 1, 2, 3. Click on any button that says, "Choose Your Beach Gear", to be taken to choose the day(s) you want your rentals to be delivered and picked up. Then you'll select any beach gear rentals you want. And after your order is submitted, a Beach 2U Rentals crew member will call at the number you've provided to coordinate your preferred delivery time, location, and pick up time.
Beach 2U Rental's delivery service is designed to maximize your day at the beach at the click of a button! During your delivery details call with our team, you will have the option to purchase delicious Hawaiian-style lunches for both adults and children, or any forgotten essentials, such as beach snacks, sun care items, baby care items, toys and more.* The BEST part is all of this will be delivered directly, FREE 2U!
*Lunches and Essentials must be purchased by 6pm HST the business day before, due to required preparation time.
We'll meet you almost anywhere in West, South or Central Maui! Beach 2U Rentals has 6 delivery / pick-up beaches throughout West and South Maui, which you can view on our Delivery Beaches page. Otherwise, we can deliver to your condo, hotel, or vacation rental. When your delivery driver is en route you'll be alerted via text - as long as you've opted into SMS notifications. When our delivery driver arrives, just look for our bright, colorful van, ready with all of your beach gear rentals.
Our Beach 2U Rentals crew member will confirm a pick-up time, to retrieve your rentals from you.
Yes, to maximize your convenience, Beach 2U Rentals offers both Single-day and Multi-day rentals, so whether you want free daily delivery of beach gear, or want to keep the gear throughout your entire stay here in Maui, you're in control of your vacation. Enjoy 50% off of your items on rentals of 5 days or more.
*Beach 2U Rentals is closed Thanksgiving and Christmas.
Yes. There is a $50 refundable deposit due by the time you pick up your rentals.
You will be sent via text a secure payment link, otherwise your delivery driver will be ready to process your deposit when you pick up your gear. Deposits will be refunded, in-full, within 24 hours of your rental return, as long as all your rentals are returned in the same condition as when it was delivered, and complete with all parts and pieces.
A fair replacement cost for any missing or damaged items will be deducted from the deposit, and any balance left over, if applicable, will be refunded to the payment method provided.
No way! Beach 2U Rentals' Delivery and Pick-up is always FREE 2U.
Additional Questions
Great Question! Choose from a simple menu for adults and children, both of which include Hawaiian-roll slider sandwiches, chips, and a drink. For example, you can get a roast beef slider, Hawaiian kettle chips, and an Aloha Maid Pineapple Orange drink, and junior can get PB & J sliders, Pringles, and an Hawaiian Punch juice. All lunches are delivered in an iced cooler pack to keep it fresh until you're ready to eat. Whatever you choose to eat, you don't have to pack it, nor leave the beach to get it!
No worries! If the selection of items do not meet your dietary requirements, you can simply pass on beach lunch and not add it. And if you just don't like one of the ingredients on the slider, like lettuce, tomatoes, or cheese, feel free to toss any portion you don't like - it won't hurt our feelings. No slider customizations are available at this time.
Deliveries and pick-ups occur between 10 am - 5 pm daily. A minimum of 1 hour delivery time is required for same-day deliveries.
If you want lunches or essential products, to ensure adequate processing and delivery time, all orders with lunch or essentials must be submitted by at least 6:00pm (Hawaiian Standard Time) the day before you want your Beach 2U Rentals order delivered. If you miss the deadline, you can either opt for just rental equipment, or choose the next following business day.*
*subject to availability
Excellent question! As long as your order is not already out for delivery, you can make changes to your order by contacting us through web chat, email, or phone. Note: lunches and essentials may not be added or changed if after 6:00 pm the day prior to delivery nor if the order is already out for delivery. Either click on the yellow chat icon in the bottom of the screen to text or call us, otherwise, if not urgent, go to our Contact page to send us a message.
Stuff happens! We get it. For cancellations made at least 48 hours prior to delivery date/time, a customer may reschedule their order for another date, otherwise, request a full refund of their order. If it is between 24-48 hours it is only available to reschedule for another date. If it is less than 24 hours, we unfortunately will not be able to cancel the order.
No worries, just contact us between the hours of 9am - 5pm, and we will coordinate an early pickup.
Note. Allow a minimum of 1 hour for our driver to arrive, due to island traffic and proximity.
Time flies when you're having fun! If you miss your scheduled pick-up time, simply call us at 808-446-8222 to add an additional rental day or make other return arrangements.
Yikes! Your Boogie Board snapped, you cranked your umbrella too far and it snapped, or you power-spiked a volley ball all the way to Moloka'i. We understand accidents happen, but we'll need to replace that item for the next Beach 2U Rentals customer. Therefore, a fair replacement cost of the item(s) that were lost or damaged will be deducted from your deposit.
Don't worry! You can reach out to us through web chat, email, phone, or by going over to our Contact page. We're here for you and want you to feel confident reserving gear for your Best Beach Day Ever in Maui!
